Welcome to kandelpashmina.com. Hopefully, you will find the answers to your
     questions here. If not, please send an email to info@kandelpashmina.com

Do you accept orders on-line?
      We are currently unable to accept orders on-line, but do accept orders by fax,
      mail, or email. Ordering by mail or email is easy.  Email us your order information
      including item size, color and weave pattern along with your name and mailing
      address, and credit card information. 

What forms of payment to you accept?
      We accept Visa, MasterCard, and American Express orders by fax, by mail, and by
      email. We accept checks or money orders for mail orders only.

I would like to send a gift - how should I do it?
     Send us an email or a note with the billing and shipping addresses, and a message
     for the recipient of the gift. We will notify you when we ship the package.

Will I have to pay a sales tax on my order?
     Virginia residents are required to pay sales tax.  Residents of all other states will
     not be charged a sales tax. 

What are the shipping and handling charges?
     All our domestic shipping is done with FedEx.  A single item will be charged $6 and
     two or more items around $10. International customers will be charged a $25 flat
     fee regardless of how many items are ordered.

Do you accept international orders?
     We send our products to all corners of the planet.  Usually for non USA orders we
     ship directly from our workshop in Nepal by either FedEx or DHL.  The charge is a
     flat $25 shipping fee.  Deliveries typically take between 5 and 7 days.

How soon will I receive my order?
     In-stock items are shipped within 24 hours, pending payment verification. These
     orders will be received within five days of ordering. Custom ordered items will be
     received within 7 to 14 days of ordering.  For a small additional fee this can be
     reduced to 5 days.

Are Pashmina items guaranteed?
     We are dedicated to making the highest-quality pashmina products in the world.
     However, if for any reason you are not satisfied with your order, please return it
     within two weeks of receipt for an exchange or a refund. Contact us for details.

Do you accept returns or exchanges?
     Returns are accepted for exchange or refund. Please send the item within two
     weeks of receipt to:

Are your prices competitive?
     As we manufacture all the items we sell, we are able to keep our prices 30 to 40
     percent lower than the retail market for a similar superior product.

What kind of fringe do your items have?
     All our pieces have the standard three-inch long twisted and knotted fringe, unless
     you specify otherwise.  We can also make a 3/4 inch open fringe, or a base knot
     fringe or we can finish the ends with a satin silk binding.

I would like an item in a color and size not offered on this web site. Can you
      make this item for me?   
     Yes we can.  We can work from a swatch sent to our Florida office or a Pantone
     color from the Pantone Textile Guide. 

How can I match a color on this site to something in my wardrobe or home?
     Please send us a yarn or swatch.

How should I care for my Pashmina?
     Contrary to popular belief, cashmere is easy to clean. Wash it in warm water with
     a good, natural shampoo. (We use an Aveda shampoo in our factory.) During the
     dyeing process, all items are kept in water for between 30 to 60 minutes at a
     temperature just below boiling, and are washed twice more, so do not fear washing
     cashmere in water. Dry cleaning will cause no harm.